Our operations are based in Melbourne, with our factory and warehouse located in Blackburn North, VIC 3130. This is where we manufacture, pack, and dispatch all orders.

All our framed wall artworks come with professional-grade hang wire pre-installed and are ready to hang upon arrival. Simply ensure you have nails or hanging hooks prepared for installation.

We offer high-quality giclée prints on both canvas and poster paper in a variety of sizes. Additionally, we provide hand-painted canvases and custom wallpapers

Currently, we do not offer limited edition prints.

The sizes available are listed online.

For custom size requests, please contact us directly here. f you require dimensions smaller than those listed on our website, you may proceed with your order without prior confirmation from us. 

Yes, you can purchase a gift card by clicking here.

If you require a gift card for a different amount, please  contact us, and we will gladly issue a custom gift card for you.

We would be delighted to assist you in making your selection. Please don’t hesitate to contact us iff you require any recommendations. Our in-house team of designers and stylists is readily available to help you style your space.

 We are now offering FREE shipping Australia wide. For a limited time only!

Please refer to our Shipping page for the up-to-date shipping information.

Yes, we offer rush orders and express shipping for select artworks, subject to an additional fee. Availability depends on the specific item and shipping destination.

Rush orders are dispatched within 3 business days and shipped via express services. Delivery typically takes 1-3 days to most major cities from our Melbourne warehouse. However, delivery times are ultimately determined by the courier. If you require your order by a specific date, please contact us to confirm availability before placing your rush order.

We offer worldwide shipping for all our products. Due to the variety of wall art sizes available, shipping costs are calculated manually. As a result, we can only process orders manually. To place an order, please contact us with details of the items you wish to purchase and your delivery address, and we will provide the shipping cost accordingly.                     

Please note that any import duties or taxes imposed by your country's customs authorities are the responsibility of the customer. Gioia is not liable for any customs or import taxes on international shipments.

For orders within Australia, your parcel may be delivered by Australia Post, Courier Please, TNT, or Fastway.

For international orders, we partner with TNT, FedEx, and various local postal services, including New Zealand Post, USPS, Post Office UK, and Canada Post.

Our team ensures that your order is packed securely. While our damage rate is exceptionally low, occasional issues may arise due to courier handling.

If your artwork arrives damaged, we will gladly replace it at no additional cost to you. For details on our replacement policy and process, please click here.

Our artworks are meticulously packaged with great care, using durable boxes and protective foam wrapping to ensure their safe arrival.

We offer a variety of framing options based on the type of artwork:

For Canvas Prints or Original Paintings on Canvas:

• Framed Canvas: The canvas is stretched over an inner stretcher bar and set within a shadow box floater frame.
• Stretched Canvas: The canvas is stretched onto stretcher bars without an outer frame.

For Posters or Original Drawings on Paper:

• Framed Poster: The poster or drawing is framed in a timber frame with acrylic glass.
• Unframed Poster: The print or original drawing is provided on art paper and rolled in a mailing tube for safe shipping.

Custom framing is available upon request at an additional cost, similar to services provided by local framing shops. Please contact us for more information.

For more details on the artwork, click here.

Our museum-quality giclée prints are produced using the latest Epson high-end professional fine art reproduction printer, featuring UltraChrome archival inks. This ensures stunning prints with rich, vibrant colours. We offer two premium options for the print medium: 300 gsm premium canvas or 180 gsm matte archival art paper, both selected for their exceptional durability and quality.

At Gioia, we prioritise transparency and the highest standards of quality in everything we do. The image you see online is the same one used for printing, and we do not apply any image manipulation or enhancement that would alter its appearance to mislead customers.

However, please note that slight variations in how the colours appear may occur due to differences in device screens, settings, and resolutions. The image is resized for optimal viewing online, but rest assured the original file is used for printing to ensure the best possible quality.

Our prints are produced using state-of-the-art Epson printers, utilising genuine UltraChrome® PRO12 Ink. According to Epson, these prints can last up to 200 years in colour and 400 years in black-and-white, provided they are cared for properly. To maintain their longevity, please follow these guidelines:

• Avoid exposure to direct sunlight.
• When dusty, gently wipe the surface with a dry cloth.

By adhering to these recommendations, you can ensure the preservation of your artwork for generations.

Payment for your order can be made using Credit Card, Shop Pay, Apple Pay, Google Pay, ZipPay, AfterPay, or PayPal. Please note that ZipPay and AfterPay are available exclusively to customers in Australia.

You will receive a notification email once your order is dispatched. By selecting "View your order" in the email, you will be directed to your order page, where you can access a clickable tracking ID.

Additionally, you can track your order status through the "Track Order" link available in our online chat window.

Yes, you may modify your order provided it has not yet been processed or entered into production.

Contact us if you require any assistance with modifying your order.

Orders with standard shipping may be canceled within 12 hours, provided they have not yet been processed. Please note that a 7% administration fee will apply for cancellations. Orders with express shipping cannot be canceled, as they are immediately forwarded to production upon receipt. 

Currently, we do not offer gift wrapping or personalised messages at this time.

Yes, we wholesale to Brick and Mortar Retailing businesses, Interior Designers, Real Estate Stylists, Commercial & Residential Property Developers, Hotels & Resorts, and Home Stylists.

Please click here if you are interested in opening a wholesale account with us.

Our team will make every effort to accommodate size requests.

However, please note that some artworks may have size limitations due to the quality of the original files. If our design team determines that the requested size does not meet our quality standards, we will not recommend proceeding with that size.

Currently, our artworks are available exclusively in a matte finish.

The available framing options are as follows: shadowbox frame, stretched canvas, framed poster topped with acrylic, or unframed poster.

Should you wish to change the orientation of your piece, please indicate your preference in the notes section at checkout.

Based on the resolution of your photograph or the quality of your artwork, we can assist in framing a custom print.

Please contact us to inquire about the possibility of having your personal photo or artwork printed or framed.

We take great pride in offering exceptional products and ensuring customer satisfaction. We want you to be delighted with your purchase. If you decide to return an item, we offer a change-of-mind return policy.

For details on our Replacement and Return Policy, please click here.

To request a return, please click here.

Custom or personalised prints are non-refundable 

If the artwork you have chosen permits colour adjustments and our design team is confident in its quality, we would be pleased to accommodate your request.

Please contact us know if you have any specific requirements or further instructions.

Refunds are processed back to the original payment method within 1-3 business days after we receive the returned item. 

We offer wholesale partnerships to brick-and-mortar retail businesses, interior designers, real estate stylists, commercial and residential property developers, hotels and resorts, as well as home stylists.

If you are interested in opening a wholesale account with us, please click here.